We’ve updated our CFPB complaint dashboard below.
If you are unfamiliar with the dashboard, it includes a company-by-company analysis of response times to complaints to the CFPB. Users can select a company from the pull-down menu. Then, using the dot-plot, you can compare that company to any of the more than 81,000 companies in the CFPB database in terms of timely response to complaints. As you work with the dot-plot, remember that blue is positive, meaning timely responses, and orange is negative.
Users can also do a deep dive on a company’s performance relative to a number of factors:
- Total number of complaints
- Complaints over time
- Percent of complaints that are responded to in a timely manner (i.e. within 30 days)
- Breakdown of product type (i.e. mortgage, debt collection)
- Source of complaint
- And if the consumer disputed the response
To summarize:
- There were 37,533 complaints in July, which is now the new highest, monthly total since 2011
- Between January of this year and the end of July, there has been a 43% increase in monthly complaints filed
- Since the program began, more than 1.7 million complaints have been filed
- Of all complaints filed, 97.8% are addressed on a timely basis, a level that remains unchanged from our previous update,
- As you can see in the table below, the vast majority of complaints filed with the CFPB are related to credit reporting.
![](https://recoverydecisionscience.com/wp-content/uploads/2020/08/Screen-Shot-2020-08-09-at-8.46.05-AM-1024x242.png)
Note that our complaint dashboard gets updated in real time.
![](https://recoverydecisionscience.com/wp-content/uploads/2020/08/Screen-Shot-2020-08-09-at-8.47.04-AM-1024x640.png)
CLICK HERE to see the interactive viz on the RDS Tableau Public page
Visit our ECONOMETRIX Hub Portal to see a wide variety of data visualizations on the U.S. economy.