We’ve updated our CFPB complaint dashboard for August below/

If you are unfamiliar with the dashboard, it includes a company-by-company analysis of response times to complaints to the CFPB.  Users can select a company from the pull-down menu.  Then, using the dot-plot, you can compare that company to any of the more than 81,000 companies in the CFPB database in terms of timely response to complaints.  As you work with the dot-plot, remember that blue is positive, meaning timely responses, and orange is negative.

Users can also do a deep dive on a company’s performance relative to a number of factors:

  • Total number of complaints
  • Complaints over time
  • Percent of complaints that are responded to in a timely manner (i.e. within 30 days)
  • Breakdown of product type (i.e. mortgage, debt collection)
  • Source of complaint
  • And if the consumer disputed the response

To summarize:

  • August complaints totaled 28,744, down 29% from July’s all-time high of 40,188
  • August 2020 complaints are up 12% versus the same month a year ago
  • Since the program began, more than 1.73 million complaints have been filed
  • Of all complaints filed, 97.8% are addressed on a timely basis, a level that remains unchanged from our previous update,
  • As you can see in the table below, the vast majority of complaints filed with the CFPB are related to credit reporting.

CLICK HERE to see the interactive viz through Econometrix, RDS’s comprehensive data visualization workbook on Tableau Public