We’ve updated our CFPB complaint dashboard below. If you are unfamiliar with the dashboard, it includes a company-by-company analysis of response times to complaints to the CFPB.  Users can select a company from the pull-down menu.  Then, using the dot-plot, you can compare that company to any of the more than 81,000 companies in the CFPB database in terms of timely response to complaints.  As you work with the dot-plot, remember that blue is positive, meaning timely responses, and orange is negative.

Users can also do a deep dive on a company’s performance relative to a number of factors:

  • Total number of complaints
  • Complaints over time
  • Percent of complaints that are responded to in a timely manner (i.e. within 30 days)
  • Breakdown of product type (i.e. mortgage, debt collection)
  • Source of complaint
  • And if the consumer disputed the response

As of this date, nearly 1.5 million complaints have been filed with the CFPB. 

In terms of performance, 97.7% of these complaints have been responded to in a timely manner (within 30 days).

Note that our complaint dashboard gets updated in real time. 

Click the link below the thumbnail image to review the updated dashboard in Tableau.