The Consumer Financial Protection Bureau (CFPB) was established by the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010. The CFPB acts as an advocate for consumers in their interactions with financial companies and actively solicits information from the public about their experiences dealing with various creditors. One of the resources offered to consumers is an online tool for filing complaints against creditors. After the complaints are reviewed internally, the CFPB publishes them in a database on their website. For more information about complaints and the how the CFPB uses them, you can visit the following webpages:
How the CFPB uses complaint data
Click on the image below for interactive dashboards created by Recovery Decision Science (RDS) to visualize the CFPB complaint database. Feel free to explore the information by adjusting the various filters. Data is current through March 2015 and RDS will update periodically. Be sure to follow us @RDScientist.
